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Customer Support


Context Help

If you feel lost inside our hosting Control Panel, the first thing you should do is press the Help button, which is present on each and every page. A pop-up window will appear. It contains in-depth information about all the actions that you can perform on the page in question. Each pop-up menu opens on the same page so that you can quickly return to your work.

Video Tutorials

We have a wide selection of tutorial videos demonstrating how to use our hosting Control Panel. They're created for those of you who would like to see how things are being done instead of just reading articles. Thus, anyone can quickly find their way around our hosting Control Panel by simply watching our step-by-step how-to video clips.

F.A.Q.

If you can't find the answer you are looking for, examine our comprehensive FAQ section, which comprises questions asked by actual clients and provides practical solutions. We constantly update our FAQ section with new articles in order to embrace all the new additions and innovations associated with our hosting platform.

Ticketing System

If you still can't discover the answer you need in the Frequently Asked Questions section either, you can touch base with our great team of customer support engineers available 24-7 and ready to help you with any problem. Each trouble ticket you submit will be replied to within one hour (the average support ticket response time is approximately twenty minutes), so you won't have to wait a long time to get an answer to your question.

Contact Details

US Toll Free Phone: +1-855-211-0932
US International: +1-727-546-HOST(4678)
UK Phone: +44-20-3695-1294
AU Phone: +61-2-8417-2372
OUR ID: 263969

Sales Lines Working Hours:
Monday to Friday:
10.00 AM - 12.00 AM GMT/UK
05.00 AM - 07.00 PM EST/USA
06.00 PM - 08.00 AM EST/AU

email: support@propersupport.com

Online Contact Form

Check your server status To check the status of your server if you think there is a problem, please go to: www.properstatus.com